Technical Support Engineer
ABB AB
📍 Västerås
⏰ Heltid
📋 Tillsvidareanställning (inkl. eventuell provanställning)
🗓 Ansök senast 26 maj 2026
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På ABB hjälper vi industrier att bli mer resurseffektiva och renare – och varje person här bidrar till resultaten. Du kommer att få möjlighet att leda, få stöd att växa och kunna vara stolt över den påverkan vi skapar tillsammans. Gå med oss och hjälp till att driva det som driver världen.
Denna position rapporterar till:
Technical Support Manager
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You will be part of the service organization for ABB Motion Service, in Västerås. We provide service to the global installed base of high voltage rotating machines. At ABB, we are proud to offer you an environment where we value personal and professional development.
Your Responsibilities
We are looking for a customer-focused and collaborative Technical Support Engineer to join our team. In this role, you will provide technical support to local service units, external customers, and internal stakeholders, ensuring a high level of service and professionalism in every interaction.
Provide technical support to local service units, external customers, and internal teams
Handle warranty cases for factory products, including technical investigations and root cause analysis
Manage and follow up on support cases in a shared case management system
Ensure cases and projects are handled in a structured, professional, and high-quality manner
Deliver clear and effective communication from both a technical and customer perspective
Contribute to continuous improvement and knowledge sharing within the team
Qualifications
A couple of years of experience in a similar role
Experience from a technical field, preferably within electrical machines
Strong team player with a continuous improvement mindset
Ability to identify and implement better ways of working to improve customer service and efficiency
Customer-focused with a strong commitment to delivering high service levels
Good communication skills in both Swedish and English
Experience with SAP is considered an advantage
Positive attitude and ability to contribute to a collaborative and supportive work environment
More about us
ABB Motion High Power Division (Machines) offers a comprehensive product portfolio of large motors, generators and synchronous condensers. From general purpose to highly customized designs, across all major industries and applications, including some in the toughest and most demanding environments.
Recruiting Manager, Magnus Johansson +46 70 508 96 21, will answer your questions about the position. Union representatives; Unionen: Katja Saari, +4673- 077 05 02; Ledarna: Mats Wahlund, +4676- 769 80 07; Sveriges ingenjörer: Håkan Sjöberg, +4670- 396 00 02.
We look forward to reading your application in PDF format. Last day to apply is May 27th.
Please note that to be eligible for employment at ABB Sweden, you will need to pass our preemployment screening steps. This includes a reference check, a drug test, and could also include an extended background check.
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
För att bygga en renare och smartare framtid krävs alla sorters människor: de nyfikna, de modiga och de kreativa. Därför välkomnar vi människor med alla bakgrunder och erfarenheter.
Är du redo att göra skillnad?
Ansök idag eller besök https://www.abb.com för att lära dig mer om hur våra lösningar påverkar hela världen.
Denna position rapporterar till:
Technical Support Manager
__
You will be part of the service organization for ABB Motion Service, in Västerås. We provide service to the global installed base of high voltage rotating machines. At ABB, we are proud to offer you an environment where we value personal and professional development.
Your Responsibilities
We are looking for a customer-focused and collaborative Technical Support Engineer to join our team. In this role, you will provide technical support to local service units, external customers, and internal stakeholders, ensuring a high level of service and professionalism in every interaction.
Provide technical support to local service units, external customers, and internal teams
Handle warranty cases for factory products, including technical investigations and root cause analysis
Manage and follow up on support cases in a shared case management system
Ensure cases and projects are handled in a structured, professional, and high-quality manner
Deliver clear and effective communication from both a technical and customer perspective
Contribute to continuous improvement and knowledge sharing within the team
Qualifications
A couple of years of experience in a similar role
Experience from a technical field, preferably within electrical machines
Strong team player with a continuous improvement mindset
Ability to identify and implement better ways of working to improve customer service and efficiency
Customer-focused with a strong commitment to delivering high service levels
Good communication skills in both Swedish and English
Experience with SAP is considered an advantage
Positive attitude and ability to contribute to a collaborative and supportive work environment
More about us
ABB Motion High Power Division (Machines) offers a comprehensive product portfolio of large motors, generators and synchronous condensers. From general purpose to highly customized designs, across all major industries and applications, including some in the toughest and most demanding environments.
Recruiting Manager, Magnus Johansson +46 70 508 96 21, will answer your questions about the position. Union representatives; Unionen: Katja Saari, +4673- 077 05 02; Ledarna: Mats Wahlund, +4676- 769 80 07; Sveriges ingenjörer: Håkan Sjöberg, +4670- 396 00 02.
We look forward to reading your application in PDF format. Last day to apply is May 27th.
Please note that to be eligible for employment at ABB Sweden, you will need to pass our preemployment screening steps. This includes a reference check, a drug test, and could also include an extended background check.
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
För att bygga en renare och smartare framtid krävs alla sorters människor: de nyfikna, de modiga och de kreativa. Därför välkomnar vi människor med alla bakgrunder och erfarenheter.
Är du redo att göra skillnad?
Ansök idag eller besök https://www.abb.com för att lära dig mer om hur våra lösningar påverkar hela världen.