Immigrant Visa Assistant

The Immigrant Visa (IV) Assistant is responsible for all aspects of processing immigrant visas. This includes in-person intake and customer service to immigrant visa applicants, as well US citizen and foreign clients; collects applicant and petitioner documentation and prepares cases for officers to conduct interview and adjudication; administer the online IV appointment system, communicate with applicants, petitioners, and legal representatives on immigrant visa related issues; data entry into the computerized consular systems; performs quality assurance and printing of authorized visas; flags suspect documents or other fraud indicators for the Consular Officer and Fraud Prevention Unit staff, as appropriate; and maintains physical and electronic records, including sensitive PII, in accordance with Department's Disposition schedule and Consular Records policies. The job holder is fully cross trained to function in any role as required by visa demand and scheduling.
Qualifications:
Education Requirements: Completion of High School (gymnasieutbildning) is required.
Experience: Minimum two years of experience involving the application of regulations and law, extensive public contact, customer service, and/or problem-solving experience is required.
Language: Fluent Speaking/Reading/Writing of English and Swedish is required. This may be tested.