Helpdesk Engineer
Msx International Ltd. England, Filial
📍 Göteborg
⏰ Heltid
📋 Tillsvidareanställning (inkl. eventuell provanställning)
🗓 Ansök senast 6 juni 2026
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Do you thrive on solving complex technical problems and supporting others to succeed? Are you an automotive professional with strong diagnostic skills and a passion for delivering high-quality service? Then this role as a Helpdesk Engineer at MSX International could be the next step in your career.
About the role
MSX International is currently looking for a Helpdesk Engineer to join our technical support team in Gothenburg, Sweden. In this role, you will provide parts, technical, and diagnostic support to dealers, approved repairers, and independent operators, helping them resolve technical issues efficiently and correctly the first time.
You will support workshops across the region primarily through a ticketing system, while also handling more complex cases via phone. The role involves close collaboration with dealer technicians, internal teams, and the OEM, with a clear focus on quality, accuracy, and customer satisfaction.
You will be part of an experienced and supportive team where collaboration, knowledge sharing, and continuous development are key.
Your responsibilities
Provide advanced technical, parts, and diagnostic support with a focus on root-cause analysis
Guide dealers through repair processes and ensure accurate, complete case documentation
Manage technical cases end-to-end, from initiation to resolution or escalation
Research OEM technical documentation, service manuals, and knowledge bases to support troubleshooting
Collaborate closely with dealer technicians and internal stakeholders on complex cases
Monitor and follow up on open cases to manage backlog and priorities
Escalate cases when required, ensuring all relevant data and analysis are included
Report product and quality issues and contribute to continuous improvement initiatives
Identify competence gaps and support dealers by highlighting training and development needs
Build strong, professional relationships with retailers and workshop teams
Qualifications
Are you who we’re looking for?
We are looking for an automotive professional with a solid technical background, ideally with experience from a dealer workshop environment at Senior or Master Technician level, combined with a strong service mindset.
You bring:
Strong knowledge of modern vehicle mechanical, electrical, and electronic systems
Experience with OEM diagnostic tools, fault code interpretation, and repair processes
Understanding of CAN bus systems, ECUs, sensors, actuators, and control modules
Experience using diagnostic and measuring tools such as multimeters and oscilloscopes
Ability to read and interpret wiring diagrams, service manuals, and TSBs
Experience working in or with ticketing/support systems
Strong analytical and problem-solving skills with a “fix-it-right-the-first-time” approach
Clear and professional communication skills, able to explain complex issues to different audiences
Fluency in English and Swedish both written and spoken
What we offer
At MSX International, you will work in an open and collaborative environment where expertise is valued and development is encouraged. You’ll have a meaningful role in a growing, international company with strong ties to leading automotive brands.
We offer:
Competitive compensation and benefits
25 days of paid holiday
Overtime and travel time compensation
Pension and insurance benefits
Excellent opportunities for professional growth within MSX
Workplace & employment details
Location: Gothenburg, Sweden
Scope: Full-time (40 hours/week)
Work pattern: Office-based with limited travel
About the role
MSX International is currently looking for a Helpdesk Engineer to join our technical support team in Gothenburg, Sweden. In this role, you will provide parts, technical, and diagnostic support to dealers, approved repairers, and independent operators, helping them resolve technical issues efficiently and correctly the first time.
You will support workshops across the region primarily through a ticketing system, while also handling more complex cases via phone. The role involves close collaboration with dealer technicians, internal teams, and the OEM, with a clear focus on quality, accuracy, and customer satisfaction.
You will be part of an experienced and supportive team where collaboration, knowledge sharing, and continuous development are key.
Your responsibilities
Provide advanced technical, parts, and diagnostic support with a focus on root-cause analysis
Guide dealers through repair processes and ensure accurate, complete case documentation
Manage technical cases end-to-end, from initiation to resolution or escalation
Research OEM technical documentation, service manuals, and knowledge bases to support troubleshooting
Collaborate closely with dealer technicians and internal stakeholders on complex cases
Monitor and follow up on open cases to manage backlog and priorities
Escalate cases when required, ensuring all relevant data and analysis are included
Report product and quality issues and contribute to continuous improvement initiatives
Identify competence gaps and support dealers by highlighting training and development needs
Build strong, professional relationships with retailers and workshop teams
Qualifications
Are you who we’re looking for?
We are looking for an automotive professional with a solid technical background, ideally with experience from a dealer workshop environment at Senior or Master Technician level, combined with a strong service mindset.
You bring:
Strong knowledge of modern vehicle mechanical, electrical, and electronic systems
Experience with OEM diagnostic tools, fault code interpretation, and repair processes
Understanding of CAN bus systems, ECUs, sensors, actuators, and control modules
Experience using diagnostic and measuring tools such as multimeters and oscilloscopes
Ability to read and interpret wiring diagrams, service manuals, and TSBs
Experience working in or with ticketing/support systems
Strong analytical and problem-solving skills with a “fix-it-right-the-first-time” approach
Clear and professional communication skills, able to explain complex issues to different audiences
Fluency in English and Swedish both written and spoken
What we offer
At MSX International, you will work in an open and collaborative environment where expertise is valued and development is encouraged. You’ll have a meaningful role in a growing, international company with strong ties to leading automotive brands.
We offer:
Competitive compensation and benefits
25 days of paid holiday
Overtime and travel time compensation
Pension and insurance benefits
Excellent opportunities for professional growth within MSX
Workplace & employment details
Location: Gothenburg, Sweden
Scope: Full-time (40 hours/week)
Work pattern: Office-based with limited travel