IT Service Manager
MultiMind Holding AB
📍 Stockholm
⏰ Heltid
📋 Vanlig anställning
🗓 Ansök senast 5 juni 2026
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We are looking for a Service Manager with experience in SCADA environments and IT service delivery, for a consultancy assignment within an industrial production environment. This is a full-time role starting May 2026 until October 2026.
About the Company
Our client works with production operations and SCADA-related services, supporting collaboration between production, maintenance and IT teams.
About the Role
Why join this team?
You will be part of a collaborative and technically driven environment where production reliability and service quality are key priorities. The role offers close interaction with production units, infrastructure teams, project managers and stakeholders across the organization.
What will this role achieve?
You will play a key role in ensuring stable and efficient delivery of SCADA-related services within production operations. By coordinating stakeholders, managing service performance and supporting incident and change activities, you will contribute to reliable production environments and improved service quality.
Key responsibilities:
Own end-to-end delivery of SCADA-related services and ensure SLA and quality targets are met
Act as a point of contact between internal teams and stakeholders
Support requests from production on existing lines
Drive upgrades and changes together with Production and Maintenance
Coordinate server-related infrastructure for production units
Manage service performance reviews and reporting
Follow up on KPIs and SLA compliance
Coordinate cross-functional teams to resolve service-related issues
Act as escalation point for incidents and service disruptions
Support problem management, change management and service readiness activities
About you:
Requirements:
Experience working with service delivery, service management or similar roles
Understanding of SCADA environments or industrial IT systems
Experience working with incident, problem and change management
Ability to coordinate stakeholders and cross-functional teams
Experience working with KPIs, SLAs and service follow-up
General understanding of IT infrastructure and servers
Fluency in Swedish and English
Skills:
Strong coordination and stakeholder management skills
Structured and organized way of working
Good communication and collaboration abilities
Ability to handle operational issues and escalations
Analytical and solution-oriented mindset
Personal attributes:
Responsible and service-oriented
Collaborative and team-focused
Calm and structured under pressure
Proactive and communicative
Adaptable and comfortable in a dynamic environment
Sounds interesting?
Apply today – we review applications continuously and the role may be filled before the deadline.
About the Company
Our client works with production operations and SCADA-related services, supporting collaboration between production, maintenance and IT teams.
About the Role
Why join this team?
You will be part of a collaborative and technically driven environment where production reliability and service quality are key priorities. The role offers close interaction with production units, infrastructure teams, project managers and stakeholders across the organization.
What will this role achieve?
You will play a key role in ensuring stable and efficient delivery of SCADA-related services within production operations. By coordinating stakeholders, managing service performance and supporting incident and change activities, you will contribute to reliable production environments and improved service quality.
Key responsibilities:
Own end-to-end delivery of SCADA-related services and ensure SLA and quality targets are met
Act as a point of contact between internal teams and stakeholders
Support requests from production on existing lines
Drive upgrades and changes together with Production and Maintenance
Coordinate server-related infrastructure for production units
Manage service performance reviews and reporting
Follow up on KPIs and SLA compliance
Coordinate cross-functional teams to resolve service-related issues
Act as escalation point for incidents and service disruptions
Support problem management, change management and service readiness activities
About you:
Requirements:
Experience working with service delivery, service management or similar roles
Understanding of SCADA environments or industrial IT systems
Experience working with incident, problem and change management
Ability to coordinate stakeholders and cross-functional teams
Experience working with KPIs, SLAs and service follow-up
General understanding of IT infrastructure and servers
Fluency in Swedish and English
Skills:
Strong coordination and stakeholder management skills
Structured and organized way of working
Good communication and collaboration abilities
Ability to handle operational issues and escalations
Analytical and solution-oriented mindset
Personal attributes:
Responsible and service-oriented
Collaborative and team-focused
Calm and structured under pressure
Proactive and communicative
Adaptable and comfortable in a dynamic environment
Sounds interesting?
Apply today – we review applications continuously and the role may be filled before the deadline.