IT Service Manager
Semicon Service Nordic AB
📍 Sverige
⏰ Heltid
📋 Tidsbegränsad anställning
🗓 Ansök senast 5 juni 2026
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Role Overview:
The client is seeking an experienced IT Service Manager to oversee and coordinate SCADA service delivery within a production-driven environment. This role is focused on ensuring consistent service performance, supporting operational production requirements, and facilitating collaboration across multiple technical teams and stakeholders.
The selected candidate will play a critical role in maintaining service stability, ensuring adherence to agreed service levels, and contributing to the continuous enhancement of service management practices.
Key Responsibilities:
Take ownership of the complete lifecycle of SCADA service delivery, ensuring compliance with defined SLAs and quality benchmarks.
Serve as the primary liaison between internal technical teams and business stakeholders, ensuring clear and effective communication.
Address and support operational requests arising from production environments and existing production lines.
Lead and coordinate system upgrades, modifications, and improvements in collaboration with Production and Maintenance teams.
Foster strong collaboration between Project Managers and relevant stakeholders to ensure seamless service execution.
Oversee and support server-related infrastructure activities associated with production systems.
Conduct regular service performance evaluations and produce structured reports.
Monitor, track, and ensure adherence to KPIs and SLA commitments.
Coordinate cross-functional teams to troubleshoot and resolve service-related incidents efficiently.
Act as the escalation point for critical incidents, ensuring timely resolution and minimal disruption.
Engage with Group Managers to review and manage ongoing incidents and service issues.
Assist fellow Service Managers in problem management and root cause analysis activities.
Review and validate change requests, ensuring proper approval processes are followed.
Ensure documentation accuracy and confirm service readiness for operational deployment.
Required Experience:
Proven experience in IT service delivery, service management, or related roles.
Exposure to SCADA systems or industrial IT environments is highly desirable.
Hands-on experience with incident, problem, and change management processes.
Demonstrated ability to manage and coordinate multiple stakeholders and cross-functional teams.
Experience in tracking and managing KPIs, SLAs, and overall service performance.
Solid understanding of IT infrastructure, particularly server environments.
Required Skills:
IT Service Delivery
CPI
IT Infrastructure
Incident & Problem Management
SCAR
Education:
Bachelor’s or Master’s degree in Information Technology, Computer Science, or a related discipline (preferred but not mandatory based on experience).
Languages:
English – Proficient
Swedish – Proficient
Application Method: Interested candidates can apply by sending their profile to hr@semiconservicenordic.com
The client is seeking an experienced IT Service Manager to oversee and coordinate SCADA service delivery within a production-driven environment. This role is focused on ensuring consistent service performance, supporting operational production requirements, and facilitating collaboration across multiple technical teams and stakeholders.
The selected candidate will play a critical role in maintaining service stability, ensuring adherence to agreed service levels, and contributing to the continuous enhancement of service management practices.
Key Responsibilities:
Take ownership of the complete lifecycle of SCADA service delivery, ensuring compliance with defined SLAs and quality benchmarks.
Serve as the primary liaison between internal technical teams and business stakeholders, ensuring clear and effective communication.
Address and support operational requests arising from production environments and existing production lines.
Lead and coordinate system upgrades, modifications, and improvements in collaboration with Production and Maintenance teams.
Foster strong collaboration between Project Managers and relevant stakeholders to ensure seamless service execution.
Oversee and support server-related infrastructure activities associated with production systems.
Conduct regular service performance evaluations and produce structured reports.
Monitor, track, and ensure adherence to KPIs and SLA commitments.
Coordinate cross-functional teams to troubleshoot and resolve service-related incidents efficiently.
Act as the escalation point for critical incidents, ensuring timely resolution and minimal disruption.
Engage with Group Managers to review and manage ongoing incidents and service issues.
Assist fellow Service Managers in problem management and root cause analysis activities.
Review and validate change requests, ensuring proper approval processes are followed.
Ensure documentation accuracy and confirm service readiness for operational deployment.
Required Experience:
Proven experience in IT service delivery, service management, or related roles.
Exposure to SCADA systems or industrial IT environments is highly desirable.
Hands-on experience with incident, problem, and change management processes.
Demonstrated ability to manage and coordinate multiple stakeholders and cross-functional teams.
Experience in tracking and managing KPIs, SLAs, and overall service performance.
Solid understanding of IT infrastructure, particularly server environments.
Required Skills:
IT Service Delivery
CPI
IT Infrastructure
Incident & Problem Management
SCAR
Education:
Bachelor’s or Master’s degree in Information Technology, Computer Science, or a related discipline (preferred but not mandatory based on experience).
Languages:
English – Proficient
Swedish – Proficient
Application Method: Interested candidates can apply by sending their profile to hr@semiconservicenordic.com