Servicedesk Agent (Junior Level 2) – IT Support Role
MultiMind Holding AB
📍 Stockholm
⏰ Heltid
📋 Vanlig anställning
🗓 Ansök senast 5 juni 2026
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We are seeking a motivated and service-oriented Servicedesk Agent to join a busy IT support environment within the public sector. This is a great opportunity for someone who enjoys helping users, solving technical issues, and working in a structured support team.
About the Role
As a Servicedesk Agent, you will be part of a central IT support function assisting users across a large public-sector organization. You will support a wide range of users, including healthcare staff, administrative employees, and other professionals, with IT, system, and telephony-related issues.
Your responsibilities include:
Handling incidents, fault reports, and service requests
Providing user support and technical assistance
Managing access and permissions (e.g. Active Directory / Azure AD)
Supporting IT systems, applications, and telephony services
Processing requests such as installations, access changes, and troubleshooting
You will work primarily via phone, ticketing systems, and remote support tools, ensuring all cases are properly documented and resolved.
Working Environment
You will collaborate closely with other servicedesk agents and IT support technicians in a team-oriented environment. The role requires strong communication skills, a service-minded attitude, and the ability to solve problems efficiently.
Working Hours
Standard working hours on a rotating schedule:
07:00–16:00
08:00–17:00
(Schedules may change depending on operational needs)
Required Skills
Active Directory and Azure AD
Windows 10 and Microsoft 365
Teams and Exchange
IT service management / ticketing systems
Remote support tools
Experience with phone-based IT support
Personal Qualities
We are looking for someone who is:
Service-oriented and responsible
Communicative and socially skilled
Self-driven and solution-oriented
Analytical and flexible
Confident in customer interaction
If this sounds like your next assignment, feel free to reach out with your CV.
About the Role
As a Servicedesk Agent, you will be part of a central IT support function assisting users across a large public-sector organization. You will support a wide range of users, including healthcare staff, administrative employees, and other professionals, with IT, system, and telephony-related issues.
Your responsibilities include:
Handling incidents, fault reports, and service requests
Providing user support and technical assistance
Managing access and permissions (e.g. Active Directory / Azure AD)
Supporting IT systems, applications, and telephony services
Processing requests such as installations, access changes, and troubleshooting
You will work primarily via phone, ticketing systems, and remote support tools, ensuring all cases are properly documented and resolved.
Working Environment
You will collaborate closely with other servicedesk agents and IT support technicians in a team-oriented environment. The role requires strong communication skills, a service-minded attitude, and the ability to solve problems efficiently.
Working Hours
Standard working hours on a rotating schedule:
07:00–16:00
08:00–17:00
(Schedules may change depending on operational needs)
Required Skills
Active Directory and Azure AD
Windows 10 and Microsoft 365
Teams and Exchange
IT service management / ticketing systems
Remote support tools
Experience with phone-based IT support
Personal Qualities
We are looking for someone who is:
Service-oriented and responsible
Communicative and socially skilled
Self-driven and solution-oriented
Analytical and flexible
Confident in customer interaction
If this sounds like your next assignment, feel free to reach out with your CV.