TSP Incident Manager Telematics & Connected Services 17592
Veritaz AB
📍 Sverige
⏰ Heltid
📋 Tidsbegränsad anställning
🗓 Ansök senast 4 juni 2026
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Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in ensuring the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry.
Assignment Description
We are looking for a technically skilled and communicative TSP Incident Manager
What You Will Work On
Perform advanced log analysis to trace and troubleshoot end-to-end telematics service flows
Identify failure points across vehicle systems (ECU), mobile networks (MNO), and cloud backends
Leverage AI-powered tools to enhance incident analysis, anomaly detection, and pattern recognition
Design and improve monitoring, observability, and alerting strategies
Analyze logs, metrics, and alerts to distinguish real incidents from noise
Lead major incident management and own the full lifecycle from detection to resolution
Conduct Root Cause Analysis (RCA) and deliver clear, structured reports
Propose and drive long-term solutions to prevent recurring issues
Act as the primary technical contact for customer-related incidents
Translate technical findings into clear communication for both technical and non-technical stakeholders
Collaborate with mobile network operators (MNOs) on connectivity-related issues (SIM, APN, roaming)
Maintain documentation, knowledge base articles (KBAs), and operational procedures
What You Bring
Experience in 2nd line support, Incident Management, or similar roles within telematics or connected car platforms
Strong expertise in log analysis and troubleshooting using tools like ELK, Splunk, or similar
Proficiency in SQL and Redis for data querying and analysis
Hands-on experience with cloud platforms such as AWS or GCP
Strong understanding of monitoring and observability practices
Excellent communication skills in English (spoken and written)
Ability to manage incidents end-to-end and perform Root Cause Analysis
Assignment Description
We are looking for a technically skilled and communicative TSP Incident Manager
What You Will Work On
Perform advanced log analysis to trace and troubleshoot end-to-end telematics service flows
Identify failure points across vehicle systems (ECU), mobile networks (MNO), and cloud backends
Leverage AI-powered tools to enhance incident analysis, anomaly detection, and pattern recognition
Design and improve monitoring, observability, and alerting strategies
Analyze logs, metrics, and alerts to distinguish real incidents from noise
Lead major incident management and own the full lifecycle from detection to resolution
Conduct Root Cause Analysis (RCA) and deliver clear, structured reports
Propose and drive long-term solutions to prevent recurring issues
Act as the primary technical contact for customer-related incidents
Translate technical findings into clear communication for both technical and non-technical stakeholders
Collaborate with mobile network operators (MNOs) on connectivity-related issues (SIM, APN, roaming)
Maintain documentation, knowledge base articles (KBAs), and operational procedures
What You Bring
Experience in 2nd line support, Incident Management, or similar roles within telematics or connected car platforms
Strong expertise in log analysis and troubleshooting using tools like ELK, Splunk, or similar
Proficiency in SQL and Redis for data querying and analysis
Hands-on experience with cloud platforms such as AWS or GCP
Strong understanding of monitoring and observability practices
Excellent communication skills in English (spoken and written)
Ability to manage incidents end-to-end and perform Root Cause Analysis