Project Management Office (PMO) Manager

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Job Description IS Project Manager - ServiceNow Greenfield Implementation
Core Role Overview
End-to-end project lead responsible for planning, executing, monitoring, controlling, and closing a brand-new ServiceNow greenfield implementation project. Owns project scope, timeline, budget, resource allocation, stakeholder management, risk mitigation, and successful go-live of the fully configured ServiceNow instance, ensuring alignment with business objectives, IT governance, and ServiceNow product standards. Acts as the single point of accountability for all project deliverables and cross-functional team coordination.
Key Responsibilities
Project Planning & Governance (Greenfield)

Create a detailed project plan (charter, scope, WBS, schedule, budget, resources) for building a new ServiceNow instance


Establish governance (steering committees, decision-making, change control, milestone tracking)


Align goals with IT strategy, service transformation, and compliance requirements


Team Leadership & Resource Management

Lead cross-functional teams (architects, analysts, QA, IT, SMEs, vendors)


Manage resources, workloads, and performance


Run standups, progress meetings, and reviews; coordinate with ServiceNow partners


Scope, Risk & Issue Management

Control scope and manage change requests to avoid overruns


Identify and mitigate risks; develop contingency plans


Resolve issues and escalate critical risks to stakeholders


Stakeholder Communication & Reporting

Act as main contact for all stakeholders


Provide regular status reports on progress, budget, and risks


Run workshops to gather feedback and secure approvals


Testing, Deployment & Post-Go-Live

Oversee testing (UAT, integration, performance)


Plan and execute go-live, including data validation and support


Monitor performance and adoption; complete handover and project closure activities


Required Background & Qualifications

Mandatory Technical & Professional Experience
• 5+ years of professional experience as an IS/IT Project Manager, with 2+ years of direct ServiceNow implementation experience (greenfield implementation experience highly preferred)
• Proven track record leading end-to-end IT implementation projects, including full lifecycle planning, execution, and go-live
• Working knowledge of ServiceNow platform fundamentals, core modules (ITSM, Incident, Problem, Change, Request Fulfillment, Service Catalog, Project Portfolio Management), and greenfield implementation methodologies
• Formal project management certification: PMP (Project Management Professional), CSM (Certified Scrum Master), PRINCE2, or ServiceNow Certified Project Manager (CPM) – at least one required
• Experience with project management tools: MS Project, Azure DevOps, Smartsheet

Mandatory Soft & Leadership Skills
• Strong cross-functional leadership, stakeholder management, and executive communication skills
• Excellent problem-solving, conflict resolution, and decision-making abilities in fast-paced implementation environments
• Ability to balance technical requirements with business needs and manage competing priorities
• Strong organizational skills, attention to detail, and ability to manage multiple workstreams simultaneously

Preferred Qualifications
• ITIL Foundation or higher certification (critical for ITSM-aligned ServiceNow implementations)
• Experience with other ServiceNow modules (ITOM, ITBM, HRSD, CSM, SPM) or industry-specific configurations
• Experience working with global or cross-regional teams and remote implementation resources
• Knowledge of ServiceNow licensing, governance, and platform maintenance best practices Application
When you apply through Techrytera AB, you’re not just applying for a job – you’re starting a dialogue about your career path. We want to get to know you, your experience, and your ambitions so that we can match you with the right opportunities at our clients.
Does this sound interesting? Submit your application or get in touch with us to learn more. We look forward to discovering the next step in your career together with you.