Data Analyst - Customer Experience & Market Intelligence
Volvo Business Services AB
📍 Göteborg
⏰ Heltid
📋 Vanlig anställning
🗓 Ansök senast 12 maj 2026
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Company description:
"Founded in 1927, the Volvo Group is committed to driving prosperity and shaping the future landscape through sustainable transport, mobility, and infrastructure solutions. By offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Our headquarters are in Gothenburg, Sweden. Volvo Group shares are listed on Nasdaq Stockholm."
Job description:
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
What you will do
As a Data Analyst – Customer Experience & Market Intelligence, you will play a key role in supporting both CX and MI teams by collecting, structuring, and analyzing data from multiple sources. You will contribute to building a strong data foundation and ensuring insights are accessible, clear, and actionable.
Your starting point will be to, together with your colleagues at VFS and in the broad cross-functional network at the Volvo Group, take responsibilities in the following areas: • Collect, consolidate, and structure data from multiple sources (customer, operational, financial, and market data) • Support data extraction and analysis • Build and maintain dashboards and reports using Power BI • Develop structured analysis in Excel • Analyze data to identify trends, patterns, and key insights • Support recurring reporting as well as ad hoc analysis requests • Translate data into clear visuals and presentations (PowerPoint) • Support CX team with analysis of customer metrics • Support MI team with data preparation and analysis for market and competitor insights • Ensure consistency, quality, and reliability of data used across teams
Your future teamYou will report directly to the Director of CX & MI. In VFS, we demonstrate a clear vision to continue Transforming Together, a global mindset and a proven track record of successfully developing people, teams, culture, and leadership.
In many of our markets, VFS has won the Great Place To Work award, where Great Work is done. By interacting with each other as an on-site business, we build relationships, which allow us to work together more efficiently and form stronger bonds with our colleagues and customers. This position is located in Gothenburg, Sweden.
Who are you?
Do you dream big? We do too, and we are excited to grow together. In this role, we believe it is the right mindset that will make a difference at VFS. If you, besides your genuine interest in working with people in Transforming Together, also have a positive, service-oriented, and collaborative mindset, and take a proactive approach to handling all responsibilities, idea generation, and recommendations for productivity and efficiency - then we would welcome you to apply for this role.
We believe the successful candidate has an effective level of ambition and ability to understand team and corporate objectives, demonstrates superior verbal and interpersonal communication skills as well as ability handling confidential information and working with a high level of integrity and ethics. You have also proven experience including problem solving, research and analysis.
Qualifications likely required to be successful in this role include: • Bachelor’s degree in Analytics, Statistics, Business, Finance, or a related field • Experience in data analysis, business intelligence, or similar roles • Advanced Excel skills • Strong experience with Power BI (data modeling and visualization) • Experience working with large datasets and multiple data sources (e.g., Power BI, Python, SQL)• Ability to translate data into clear and structured outputs (reports, dashboards, presentations) • Experience creating presentations (PowerPoint) to communicate insights Additional qualifications (nice to have):• Experience with customer feedback platforms such as Medallia (or similar) • Understanding of customer experience metrics (e.g., NPS, CSAT) • Exposure to financial services, banking, or B2B environments
Ready for the next move?
If you want to make a real impact in your career, Volvo Financial Services is where you want to be. We look forward to meeting you. Last Application Date: 12th May
We value your data privacy and therefore do not accept applications via mail.
"Founded in 1927, the Volvo Group is committed to driving prosperity and shaping the future landscape through sustainable transport, mobility, and infrastructure solutions. By offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Our headquarters are in Gothenburg, Sweden. Volvo Group shares are listed on Nasdaq Stockholm."
Job description:
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
What you will do
As a Data Analyst – Customer Experience & Market Intelligence, you will play a key role in supporting both CX and MI teams by collecting, structuring, and analyzing data from multiple sources. You will contribute to building a strong data foundation and ensuring insights are accessible, clear, and actionable.
Your starting point will be to, together with your colleagues at VFS and in the broad cross-functional network at the Volvo Group, take responsibilities in the following areas: • Collect, consolidate, and structure data from multiple sources (customer, operational, financial, and market data) • Support data extraction and analysis • Build and maintain dashboards and reports using Power BI • Develop structured analysis in Excel • Analyze data to identify trends, patterns, and key insights • Support recurring reporting as well as ad hoc analysis requests • Translate data into clear visuals and presentations (PowerPoint) • Support CX team with analysis of customer metrics • Support MI team with data preparation and analysis for market and competitor insights • Ensure consistency, quality, and reliability of data used across teams
Your future teamYou will report directly to the Director of CX & MI. In VFS, we demonstrate a clear vision to continue Transforming Together, a global mindset and a proven track record of successfully developing people, teams, culture, and leadership.
In many of our markets, VFS has won the Great Place To Work award, where Great Work is done. By interacting with each other as an on-site business, we build relationships, which allow us to work together more efficiently and form stronger bonds with our colleagues and customers. This position is located in Gothenburg, Sweden.
Who are you?
Do you dream big? We do too, and we are excited to grow together. In this role, we believe it is the right mindset that will make a difference at VFS. If you, besides your genuine interest in working with people in Transforming Together, also have a positive, service-oriented, and collaborative mindset, and take a proactive approach to handling all responsibilities, idea generation, and recommendations for productivity and efficiency - then we would welcome you to apply for this role.
We believe the successful candidate has an effective level of ambition and ability to understand team and corporate objectives, demonstrates superior verbal and interpersonal communication skills as well as ability handling confidential information and working with a high level of integrity and ethics. You have also proven experience including problem solving, research and analysis.
Qualifications likely required to be successful in this role include: • Bachelor’s degree in Analytics, Statistics, Business, Finance, or a related field • Experience in data analysis, business intelligence, or similar roles • Advanced Excel skills • Strong experience with Power BI (data modeling and visualization) • Experience working with large datasets and multiple data sources (e.g., Power BI, Python, SQL)• Ability to translate data into clear and structured outputs (reports, dashboards, presentations) • Experience creating presentations (PowerPoint) to communicate insights Additional qualifications (nice to have):• Experience with customer feedback platforms such as Medallia (or similar) • Understanding of customer experience metrics (e.g., NPS, CSAT) • Exposure to financial services, banking, or B2B environments
Ready for the next move?
If you want to make a real impact in your career, Volvo Financial Services is where you want to be. We look forward to meeting you. Last Application Date: 12th May
We value your data privacy and therefore do not accept applications via mail.