Customer Experience Specialist

SAVR is a fast-growing Swedish fintech company on a mission to reinvent investing. We empower investors with a platform that offers lower fees, greater transparency, and a radically improved experience.
We’re not just building another investment service — we’re reimagining how financial products should work for people, not just institutions. As part of our ambitious, innovative and curious team, you’ll help shape the future of investing in Sweden and beyond.
The Role 
As a Customer Experience Specialist at SAVR, you’ll become a true product expert and the voice of our customers. You’ll help investors navigate our platform with confidence, provide thoughtful and proactive support, and play a key role in continuously improving how we communicate, solve problems, and deliver value. Working closely with your CX teammates and other teams across SAVR, you’ll help shape how great customer experiences are built and scaled.
Your Mission
Engage with customers via live chat, email, and phone, ensuring every interaction feels personal, supportive, and efficient


Conduct simple analyses to understand customer inquiries and identify opportunities for improvement


Proactively address recurring issues to enhance the overall customer experience


Handle various back-office tasks such as onboarding and offboarding customers, including KYC, AML, and MAR-related processes, as well as managing customer transfers in and out - always ensuring compliance, accuracy, and a smooth customer journey


Collaborate with internal teams and external partners to resolve queries and share insights


Contribute to developing best practices and smarter ways of working as our customer base grows

You’ll Thrive in This Role If You...
Have experience in a customer-centric or support-focused environment


Are proactive, detail-oriented, and calm under pressure - whether it’s quiet or stormy


Communicate clearly and empathetically, both in writing and speech


Enjoy problem-solving and thinking one step ahead for the customer


Value teamwork but are equally comfortable working independently


Are genuinely curious about finance and investing


Have a service-first mindset and thrive in a fast-moving environment


Speak and write fluent Swedish

Our Cultural DNA
At SAVR, we’re:
🧠 Open-minded – we embrace new ideas, diverse perspectives, and continuous learning
🚀 Bold – we take smart risks, move fast, and aren’t afraid to fail forward
🤝 Honest – we value transparency, feedback, and doing the right thing
We’re a startup, so things can be a little messy — and that’s part of the thrill. If you thrive in building as a team and handling uncertainty, you will fit right in. 
What’s In It for You
You’ll join a product- and design-driven company where your work has real impact. We keep things lean, move fast, and genuinely care about the experience we deliver — for customers and for each other.
Here’s what we offer:
💻 Top-tier work gear
💰 Competitive salary
🏃‍♀️ Generous wellness allowance
🤒 Insurance package
🌱 Occupational pension and long-term savings support
🏢 Office-first approach to foster collaboration and quick decision-making — with flexibility when you need it (4+1)
🥗 Stocked pantry, plus regular social gatherings and wellness activities to keep energy and culture high
Our Commitment to Diversity
SAVR is an equal opportunity employer. We welcome people from all backgrounds, identities, and experiences. We believe diverse teams build better products and are committed to creating an inclusive workplace where everyone can thrive.
Ready to Join Us?
We’d love to hear from you. Apply now or reach out with any questions — and let’s build something meaningful together.